ROYAL APP LTD. (“we”, “our”, “us”, or “SHELFY”) respects the privacy of its users and is
committed to protect their personal data and use it in accordance with data privacy laws. This Privacy
Policy describes how we collect, use, and process any personal data that we collect from you, or you
provide to us, in connection with your use of our website (www.SHELFY.io) or your use of our
software, features or services (collectively, “Services”). By accessing or using our Services, you agree
We do not knowingly collect, maintain, disclose, or sell the personal information about users under the
age of sixteen (16). If you are under the age of 16, please do not use our Services. If you are under the
age of 16 and have used our Services, please contact us at the email address below so that we may delete
your personal information.
Note that while our Services may contain links to other websites or services, we are not responsible for
each respective website’s or service’s privacy practices and encourage you to be aware of this when you
leave our Services and carefully read the privacy statements of each and every website and service you
1. Information we collect
Where you are a User and it is necessary for us to fulﬁl our contract with you or where it is in our
legitimate interests to provide our Services, we will conﬁrm your identity, contact you, provide
consumer support (including via chat, in the comment section of our blog, or other platforms, where
you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we
collect information that may contain the following personal data:
Email address and phone number;
Payment and billing information (payment method details, ﬁrst and last digits of your payment
Order handling information
If you have given your consent when registering your account, when subscribing to our newsletter or
blog, or shared your email address or other personal data with us to receive any other information, we
will process your email address to send you the informative and/or promotional materials, to which you
have subscribed to, for example, newsletters, advertisements of our Services and other information about
our Services that you have requested. At any point in time you can unsubscribe from receiving the above-
mentioned information in our email footers and through your notiﬁcation settings on SHELFY.
When you call our consumer support phone line, we may monitor or record the call to ensure the quality
of our consumer support. If you have a SHELFY account, we will retain the recording for as long as you
have an account. If you do not have an account, we will delete the recording within 12 months or retain
it, if it will be needed to resolve disputes between you and us.
By using cookies and similar technology on our website, we may collect data such as information on
your device, your preferences and information ﬁlled while visiting our website, your interaction with
the website, and other information used for analytical, marketing, and targeting activities (including
unique visits, returning visits, length of the session, actions carried out in the webpage).
As it is in our legitimate interests to ensure our network security, give you access to and to improve
our Services, we also collect the following technical usage data:
How and when you access your account;
Information about the device and browser you use;
IP address and device data.
Please be aware that with your consent we may collect your data when:
• You register for an account;
• You upload content to SHELFY using any of our Services;
• You integrate SHELFY through API’s (Ours, 3rd party storefronts, website builders, etc….);
• You publish products to 3rd party sales channels;
• We email each other;
• You contact our support and/or other teams (we may also collect call audio, which we will
disclose on the call);
• When you connect with us on social media
• You request a demo of SHELFY
• You participate in a user research study
• You opt-in to marketing messages
• Enter a sweepstakes or contest, or register for a promotion;
• Participate in our user referral program;
Also, we may automatically collect your data when:
• You browse any part of our website
• You use SHELFY to create products
• You read our help section
• You order products from SHELFY
2. Sharing personal data with third parties
In order for SHELFY to provide you with our Services, we work with third parties (“Third Party
Service Providers”) with whom we may share personal data to support these Services.
Information you have provided to us during the use of our Services, including technical usage data, is
shared with third parties who provide hosting and server co-location services as well as data and cyber
Your email address and other contact details you have provided to us may be shared with
communication, email distribution, and content delivery services as well as consumer support system
Information regarding your purchases and payments may be shared with billing and payment processing
services, fraud detection and prevention services, accounting and ﬁnancial advisors.
Information regarding your use of our website and other information received from cookies and similar
technology may be shared with web analytics, session recording, and online marketing services.
Information on your account, purchases and preferences may be shared with marketing services.
Insofar as reasonably necessary to defend our legal rights, we may share your personal data with our
We will only share personal data to Third Party Service Providers that have undertaken to comply with
obligations set out in applicable data protection laws.
In certain circumstances, we are required to share information with third parties to comply with legal
requirements or requests, as well as to protect our, or a third party’s, lawful interests. We will also
disclose your information to third parties in and outside your country only to the extent allowed by
applicable law, including:
to a prospective purchaser or purchaser that acquires all or substantially all of us or our business;
to a third party in the event that we sell or buy any business or undergo a merger, in which case we
may disclose your information to the prospective buyer of such business; and
to a third party if we sell, buy, merge or partner with other companies or businesses, undergo a
reorganization, bankruptcy, or liquidation; or otherwise undertake a business transaction or sell
some or all of our assets. In such transactions, your information may be among the transferred
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks
and reports website traffic. Google uses the data collected to track and monitor the use of our
Service. This data is shared with other Google services. Google may use the collected data to
contextualize and personalize the ads of its own advertising network. You can opt-out of having
made your activity on the Service available to Google Analytics by installing the Google
analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For
more information on the privacy practices of Google, please visit the Google Privacy & Terms
4. Retention periods
We may retain your personal data for as long as you have a SHELFY account or any of the
abovementioned legal basis for personal data processing still exists. For example, if you unsubscribe to
our marketing, newsletter, or blog emails, we will stop the processing of the personal data for such
purposes. If you have used our Services without creating a SHELFY account, we will keep your
personal data as long as necessary to comply with our legal obligation to retain information relating to
provision of services, for example, for tax purposes.
After terminating your relationship with us by deleting your SHELFY account or otherwise ceasing to
use our Services, we may continue to store copies of your (and in regard to Merchants, your consumers'
personal data) as necessary to comply with our legal obligations, to resolve disputes between you and us
(or you and your consumers), to prevent fraud and abuse, to enforce our agreements, and/or to protect
our legitimate interests.
5. Information security
We seek to use reasonable organizational, technical, and administrative measures to protect the
conﬁdentiality, integrity, and availability of personal data. We encourage you to take care of the
personal data in your possession that you process online and set strong passwords for your SHELFY
account, limit access to your computer and browser by signing out after you have ﬁnished your session,
and avoid providing us with any sensitive information. In addition, the security of your data is important
to us, but remember that no method of transmission over the Internet, or method of electronic storage is
100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we
cannot guarantee its absolute security.
6. International transfers of data
All the information you provide may be transferred or accessed by our aﬃliate companies and
subsidiaries in other countries, such as the USA, and our Third Party Service Providers (as described
information globally, we take necessary measures to ensure adequate protection of your information.
encourage you to check this page frequently from time to time.
8. Contact information
complaint about how we process your personal data, please contact us by email at contact@SHELFY.io